Refund policy

Return & Refund Policy

Each Dear Her & Co. mailing is thoughtfully prepared and packaged as part of our monthly membership experience. Because of the nature of our mailed membership contents, returns are not accepted.

Membership payments that have already been processed are generally non-refundable. Canceling your membership prevents future renewals but does not automatically refund a payment that has already been processed. Please refer to our Purchase Options Cancellation Policy for information about canceling your membership.

Damaged or Incorrect Mailings

We want your Dear Her experience to arrive as intended. If your mailing arrives damaged, contains an incorrect item, or there is another issue with your order, please contact us as soon as possible after delivery. Please include your name, order information, a description of the issue, and photographs when applicable.

We will review the circumstances and, when appropriate, arrange a replacement or other resolution.

Lost or Missing Mailings

If your mailing has not arrived within a reasonable period after shipment, please contact us so we can review the delivery information and determine the appropriate next steps.

Exceptions

Nothing in this policy limits any rights or remedies available to you under applicable law.

For questions regarding your Dear Her & Co. membership or mailing, please contact us using the contact information provided on our website.