Shipping policy

Shipping Policy

Dear Her & Co. is a monthly mailed membership experience. Each month, your Dear Her mailing is thoughtfully prepared, packaged, and sent to the shipping address associated with your membership.

Processing & Shipping

Monthly mailings are prepared and shipped according to our monthly fulfillment schedule. Once your mailing has been prepared for shipment, delivery times may vary depending on the destination, carrier operations, holidays, weather, and other circumstances outside of our control.

Shipping Address

Members are responsible for keeping their shipping address current. Please update your address through your customer account before your next mailing is processed. Dear Her & Co. is not responsible for mailings delivered to an incorrect or outdated address provided by the member.

Shipping Included

Standard shipping is included in the price of your Dear Her & Co. monthly membership. There is no separate standard shipping charge for your monthly Dear Her mailing.

Lost, Delayed, or Damaged Mail

If your mailing appears to be lost, arrives damaged, or you experience another delivery issue, please contact us so we can review the circumstances and determine the appropriate resolution.

Please note that carrier delays may occasionally occur after a mailing leaves our care and do not necessarily indicate that a package has been lost.

Questions

If you have questions about your Dear Her mailing or delivery, please contact us using the contact information provided on our website.